The Thin Book of Trust: An Essential Primer for Building Trust at Work
Charles Feltman
Feltman, C. (2008) The Thin Book of Trust: An Essential Primer for Building Trust at Work. Bend: Thin Book Publishing Company.
(Feltman, 2008)
- Trust definition
‘Choosing to risk making something you value vulnerable to another person’s actions.’
p.9
- Trust domains/assessments
Care, Sincerity, Reliability, Competence
pp.17-18
- Language of requests, offers and commitments
Unclear or incomplete requests, offers and commitments are often the source of unintended breaches of trust.
p.35